Employability and personal skills free essay sample

Describe the main employability, personal and communication skills required when applying for a job role of Customer Service Advisor at Morrison’s. EMPLOYABILITY SKILLS OR TRANSFERABLE SKILLS refer to the ability to obtain employment, stay in employment and be able to make informed choices as you progress through your career. Recruiters assess your employability skills by looking for evidence of skills during the selection process. Experience in the job: They have a better advantage if they already have experience on the job as training will not be needed and they have the knowledge needed to complete the job. For example if applying for the role of Customer Service Advisor, experience is preferred in order to know what the general overview of the job is. Research into the job: Researching into the job before going for an interview, will give information about the company and show how prepared the candidate is. Example: when applying for the role of Customer Service Advisor, reading the tasks needed to complete the job and be able to learn them would be a big advantage. We will write a custom essay sample on Employability and personal skills or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Knowledge of products and service: when you have studied the company and its products and service, you will have the skills capable of working in the company. Example, when applying for role of Customer Service Advisor, knowing the company’s background is good as you get to know what their standards are. Suitable qualification: this is having the qualifications required to perform a job. Example, when applying the job role of Customer Service Advisor, you will need good English and IT skills. Flexibility: if candidates are flexible, it will show their willingness to help improve the company and complete their job role. Example if applying for the role of Customer Service Advisor, you should be able to show that you can work around the company’s needs. Personal skills required for the role of Customer Advisor at Morrison: Completing Targets on time: being able to complete targets and goals, will mean that the company will be on time in its operations. Example, when applying for a job as a Customer Service Advisor, targets are important to make sure deadlines are met when completing tasks. Hardworking: the candidate should be hardworking and willing to put in the right outcome that the job requires. Example, when applying for a job as a Customer Service Advisor, you will need to be able to keep up with the job given to you. Team Work: a candidate should make sure they can work with their colleagues in a happy environment and be able to complete tasks with them. Example, when applying for the role of Customer Service Liaison and Support Representative, you should show that you can take instructions from your employees and be able to work with colleagues in a harmonious environment. Interpersonal Skills: a candidate should be able to show that they can work with different customers in an appropriate way. Example, when applying for the job role of Customer Service Liaison and Support Representative, interpersonal skills will be very important as you will be dealing with a lot of people whilst working at Morrison. COMMUNICATION SKILLS: when applying to be a Customer Service Liaison and Support Representative, good communication skills is very essential, in order to be able to relate to other people and to act upon key information or instructions. These include: answering the telephone and be able to speak clearly and concisely to potential customers or partners in the business, being able to listen to and relate to other people. You have to speak clearly and confidently, so that the employers will know they are dealing with a confident person. It is important to be able to negotiate, as you will be able to put your points across and be able to get the best possible deals. To be able to handle conflicts in an appropriate manner and to make sure the situation is controlled.